At Lingora, we are dedicated to providing our learners with exceptional digital language education — combining academic quality, technological precision, and user-centered design.
Because all our products are entirely digital and instantly accessible after purchase, our Refund and Returns Policy is structured to ensure both transparency and fairness for our global users, while respecting the legal specifics of digital content distribution.
We want every learner to feel fully confident in their purchase and experience. Therefore, before buying any product, we strongly encourage you to read the policy below carefully, as it describes the conditions, eligibility, and procedures related to refunds, exchanges, and product access.
1. Nature of Digital Products
All Lingora offerings — including downloadable language guides, audio collections, video lessons, and interactive study tools — are digital educational materials that become immediately available once payment is confirmed.
As soon as access is granted or a download link is provided, the product is considered delivered and consumed, as digital content cannot be “returned” in the traditional sense.
This policy follows international e-commerce standards (including EU and North American digital trade regulations), which state that digital goods are non-refundable once access or download has occurred.
By completing a purchase, users acknowledge that they are obtaining immediate access to intellectual property that cannot be physically retrieved or resold.
2. Eligibility for Refunds
We value trust and fairness. Although Lingora digital products are normally non-refundable, we understand that exceptional circumstances may arise.
Refunds can be granted only in the following cases:
- The customer did not receive access to the purchased materials within 24 hours due to a verified technical error on Lingora’s platform or hosting side.
- A duplicate payment or accidental multiple transaction occurred for the same product.
- The downloaded file(s) are corrupted, incomplete, or inaccessible, and the issue cannot be resolved by providing a replacement or alternative download link.
- The customer purchased the wrong product by error and has not yet accessed or downloaded it (this case is evaluated individually).
Refund requests must be submitted within 7 calendar days of purchase, including:
- The order number or invoice ID,
- The product title,
- A short description of the problem (with screenshot or proof, if applicable).
Lingora reserves the right to verify all refund claims and determine their validity based on digital access logs and delivery records.
3. Non-Refundable Situations
Refunds cannot be approved in the following situations:
- The user changed their mind after purchase or decided not to continue learning.
- The user misunderstood the nature of the product — all Lingora guides are clearly marked as digital, downloadable, and non-physical prior to checkout.
- The user expresses dissatisfaction with content structure, style, level difficulty, or personal expectations. (All guides include detailed previews and level descriptions to ensure informed decisions.)
- The user cannot access materials due to device incompatibility, outdated software, or personal internet restrictions, as all system requirements are clearly listed before purchase.
- The user has already downloaded or accessed the digital files.
- The purchase was made using a discounted or promotional code unless the product is defective or undelivered.
These policies are in place to protect the integrity of our digital content, prevent unauthorized distribution, and maintain a fair experience for all customers.
4. Refund Process and Timing
Once a refund request is reviewed and approved, Lingora will process it through the same payment method used for the original transaction.
Refunds are typically completed within 5–10 business days, depending on the processing times of your bank, credit card issuer, or payment service provider.
In cases where the original payment method cannot be used (for example, if the account was closed), Lingora may offer an alternative refund channel or provide store credit for future purchases.
We will always communicate transparently about the method and expected timeframe of your refund.
Please note: once a refund is issued, access to the refunded digital materials will be permanently revoked.
This includes removal of download links, login credentials, or library access associated with that order.
5. Product Replacement and Technical Assistance
If you encounter a technical issue (e.g., damaged file, missing content, or broken link), please contact our Support Team before requesting a refund.
In most cases, we can resolve the problem quickly by re-sending materials, issuing a replacement file, or providing alternative download access.
We are committed to helping every learner successfully use the product they purchased.
Our goal is to resolve technical issues, not to deny assistance — refunds are treated as a last resort, only when no functional solution can be provided.
6. Proof of Purchase and Verification
To process any refund or support claim, we may require:
- A copy of your purchase confirmation email,
- The transaction ID or invoice number,
- The email address used during the purchase.
This verification ensures the security of your account and prevents fraudulent refund requests.
7. Chargebacks and Unauthorized Transactions
Lingora maintains full transaction records to protect both the customer and the platform.
If a payment is disputed through a chargeback without prior communication, the user’s account may be temporarily suspended until the issue is resolved.
We encourage all customers to contact Lingora Support first — most cases can be settled quickly and amicably without bank intervention.
Unauthorized transactions (for example, purchases made by someone else using your payment method) should be reported to us immediately for investigation.
8. Contact and Support
For all refund-related inquiries or technical issues, please reach out to:
support@lin-go-ra.site
Our support team operates Monday to Friday, and typically responds within 24–48 hours.
Please include your order details and a short explanation of the issue to help us process your request faster.
We aim to treat every customer with respect, empathy, and fairness. Our ultimate goal is to ensure your satisfaction — not just with your purchase, but with the overall Lingora learning experience.